Here you will find answers to frequently asked questions.
Why do the cakes stick to the baking plate?
Please clean the baking plates and wax them with real beeswax or a special baking separating wax. You can order the wax from us.
Why are the cake edges not fully baked?
It is possible that not enough dough was added. Gradually increase the amount of dough until the edges of the cake are completely baked.
How do I clean baking plates?
Use citric acid to remove hard residues from the baking plates.
Why do the cakes break when I open the baking machine?
Please grind the baking plates to solve this problem.
Why does the ejector get stuck while boring?
Please check if the borer has a dent. It may be too blunt and needs to be resharpened.
Why does the borer get very hot and discoloured?
Please check if the host cakes are too dry. However, the borer may also be blunt and need to be resharpened.
Why are the edges of the hosts not bored out neatly?
The borer is blunt. Refer to the user manual to find out how to resharpen.
Why does the lowest cake break while boring?
This is a normal process. The lowest cake always breaks a bit.
How do I ensure even humidity when moistening the cakes?
Try to increase air circulation, such as by using a small fan.
Here you will find answers to the most important topics.
Paste mixer: A paste mixer is needed to mix the dough of water and flour evenly and without lumps. Larger quantities of dough can be prepared without any problems.
Humidifier: After baking, the host cakes are dry and easy breakable. In order to be able to process them further, they must be moistened by using a humidifier. The right humidity is crucial for cutting out the hosts. If the host cakes are moistened to much, they stick together, if the host cakes are too dry, they break and crumble while cutting.
Carrying racks: Carrying racks or storage racks allow to transport the host cakes safely and hygienically without damaging them. In addition, the host cakes are evenly moistened by sorting them into the rack, which allows good further processing.
Host cutter or host cutting machine: These machines are required to give the hosts their characteristic round shape. Different diameters for the cutting devices are produced on a customised basis.
Yes, you can have host baking plates individually engraved. This allows you to have special designs or symbols on the hosts. We manufacture customised baking plates – entirely according to your requirements.
